LMCC24

Elevate your organization's internal communication game with actionable strategies straight from Spokane Public Library's playbook. Communications leaders from Spokane Public Library will walk attendees through the past, present, and future of their internal communication strategy, highlighting successful tactics and pointing out continued areas for improvement. From hierarchical dissemination of information by management to the grassroots input and feedback from frontline staff, learn how to manage internal communication using key strategies like weekly all-staff emails, a comprehensive internal website, and an easy-to-maintain internal resource structure. This session also includes a coaching strategy for how to upskill communication skills in frontline leadership.

Navigating change can be challenging—especially for beloved, historic institutions like libraries. If you’ve struggled to get staff or community buy-in for a change, this is session is for you. Learn strategies for navigating transitions in the library landscape. Explore practical approaches to guide your team and community through internal and external changes alike. See examples from one public library that has transformed their internal processes and digital presence in the three years since opening their first dedicated marketing position. You will leave with actionable ideas and renewed inspiration for managing change within your own institution.